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c678 is clear about what data we collect, why we collect it, and what you can do about it. This policy covers your information, transaction records, and how we use device data when you access our lobby — your choices are real and actionable, not buried in small print.
We collect information you give us directly — your name, contact details, and the account credentials you set when you open a profile with us. When you make a deposit or withdrawal through Nagad, Rocket, or Upay, we record transaction reference data to maintain your wallet history and process your requests accurately. We also collect device and browser data automatically: page load events, session duration, and the type of device you use to reach our lobby. This helps us keep the mobile experience consistent whether you are on a phone, tablet, or desktop browser. We do not sell your personal data to third parties, and we do not share it with studios or game content providers — Joker, Microgaming, Pragmatic Play, PlayStar, Bigtime Gaming, and CQ9 supply game content only and have no access to your account or payment records. Data we hold is used for account operation, fraud prevention, and communicating with you about your account. Availability of our services and the scope of data processing depends on your local law and the eligible regions where access is permitted.
Transaction reference data linked to your Nagad wallet is stored in your account history for your review.
Rocket payment records are logged against your account session and visible in your transaction log.
Upay transfer details are retained as part of your wallet record and accessible from your account area.
This policy covers data processed through c678's own systems. Some areas fall clearly inside it; others — like third-party payment processors and external links — operate under their own separate terms. Knowing the boundary helps you understand who is responsible for what.
Login activity, device sessions, and profile data you submit are fully within scope. We process and store this data under the terms set out here.
Payment records tied to Nagad, Rocket, and Upay deposits and withdrawals are within scope for the reference data we hold. The payment processor handling the transfer operates under its own policy.
Pages, game lobbies, and browsing behaviour within c678 are within scope. Game mechanics and outcomes from studio providers are not personal data and fall outside this policy.
External links, payment gateways, and any service outside c678 operate under their own privacy terms. We are not responsible for data handled beyond our platform boundary.
You have practical choices over the data we hold. Reviewing your account details is straightforward: log in, open your profile settings, and you will see the contact information and wallet details currently on record. If something is wrong — a misspelled name, an outdated phone number — you can update it directly from that screen without contacting support. For records you cannot edit yourself, such as transaction history or device log data, raise a query through the support route on our contact page and we will respond with what we hold. If you want to understand how your data is being used or request that we stop processing it for a specific purpose, the same support route applies. Access and deletion requests are subject to our record-keeping obligations and depend on your eligible region and applicable local law.
Open your account profile from any device to see the personal details and payment methods currently stored against your account.
Update your contact information or wallet details directly inside your profile settings — no support ticket needed for standard field edits.
Use the contact page support route to ask about records we hold, request a copy, or flag a processing concern.
For anything beyond self-service edits — including deletion requests — our support team handles data queries raised through the published contact channel.
For any privacy question — data access, a correction you cannot make yourself, or a concern about how your information is handled — use the routes below. We respond through the same channel you use to reach us.
The contact form on c678 is the direct route for data queries, correction requests, and policy questions. Fill in the subject line with your request type so it reaches the right team.
Log in to your account and use the in-app help route to raise a data or privacy question tied to your profile. Your account ID is attached automatically so no extra verification is needed.
A support email address is published on the c678 contact page. Use it for written privacy requests where you want a record of correspondence.
We keep the data we collect to what is needed to run your account and process your transactions. Retention periods vary by data type: active account data is held while your account is open; transaction records are kept for the period required by our operational and legal obligations. When data is no longer needed for its original purpose, we delete or anonymise it.
We use session cookies to keep you logged in and to track page events for performance monitoring. You can manage cookie preferences through your browser settings; disabling them may affect lobby navigation.
Your login credentials are stored using one-way hashing. We do not have access to your password in plain text, and we will never ask for it by email or through support.
We hold your account and transaction data for as long as your account is active and for the period required after closure. You can request details of specific retention periods through our contact page.
When we update this policy, we post the revised version on this page with the update date noted at the top. Continued use of your account after a change means you have seen the updated terms.
These cover the questions we hear most often about data, account records, and your choices under this policy.
We collect the details you submit during registration — name, contact information, and the credentials you set. Once your account is active, we also record device and session data each time you log in, along with transaction reference data for any Nagad, Rocket, or Upay payments you make.
Your account profile shows the core details we have on record. For a fuller picture — including session logs or transaction history — submit a data access request through the contact page or in-app support route. We will respond with what we hold for your account.
Most details — contact number, email address, linked wallet names — can be updated directly in your profile settings after logging in. If a field is locked or you cannot edit it yourself, raise a correction request through support and we will update the record.
No. Studios including Pragmatic Play, Microgaming, Joker, PlayStar, Bigtime Gaming, and CQ9 supply game content only. They do not receive your personal account data, payment records, or contact information. The data boundary sits at the game lobby interface.
We retain transaction and account records for the period required by our operational and legal obligations after closure, then delete or anonymise them. You can ask for specifics on your account's retention timeline by submitting a written request through the contact page.
This policy covers data processed through c678. Access to our platform and the scope of data processing that applies to you depends on your local law and whether your region is eligible. Check the terms and eligibility information in your account area for details relevant to your situation.