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Your c678 account wallet connects directly to Nagad, Rocket and Upay — the local payment rails we've configured so you can move money without leaving your phone. Availability depends on your local law and eligible regions; where access applies, the deposit and withdrawal steps are right inside your signed-in account area.
Adding funds starts from the deposit counter inside your signed-in account. We've connected Nagad, Rocket and Upay as the primary local routes — each one sits in the payment selector so you pick the wallet you already use. Enter the amount that matches what you intend to send, then confirm through the wallet app or the payment screen that loads. Once the transaction clears on the wallet side, the balance updates in your c678 account.
Log in and go to the deposit section in your account area. The payment selector shows the available local wallet routes for your account.
Select Nagad, Rocket or Upay — whichever mobile wallet you are sending from. The screen loads the correct payment flow for that method.
Type the amount within the limits shown on the deposit screen. Complete the confirmation step through your wallet app or the payment page that opens.
After the wallet transaction completes, your c678 account balance reflects the deposit. Review your transaction history to confirm the entry matches.
When you want to move your balance back to your wallet, open the withdrawal section from your signed-in account. We route payouts through Nagad, Rocket and Upay — the same local wallets used for deposits. The key step is making sure the wallet number you enter matches the one registered to your account; mismatched details will cause the withdrawal to pause for a manual review.
From your signed-in account, navigate to the withdrawal area. The available payout methods appear based on your account configuration.
Choose Nagad, Rocket or Upay. Enter the wallet number that is registered to your c678 account — the number must match exactly.
Type the withdrawal amount within the limits the screen displays. Do not exceed the maximum shown; the form will flag it before you submit.
Follow any identity or confirmation step the screen presents, then submit. Track the request through the status labels in your transaction history.
Your c678 account may prompt you to complete identity or ownership checks at certain points — typically before a first withdrawal or when the account flags an unusual activity pattern. We do not publish a fixed document list here because the fields your account actually shows depend on the verification stage it has reached.
Log in and look for any verification notice in your account area. The prompt appears when your account needs additional identity confirmation before processing a request.
Complete only the fields the screen shows. The verification path varies by account stage — do not assume a step is required unless it appears in your account.
If asked to confirm wallet ownership, supply the detail that matches the Nagad, Rocket or Upay number registered on your account exactly.
For any step that is unclear, reach our support team through the published contact route before submitting. Incomplete submissions slow the review process.
We've configured three local mobile wallet routes for c678 account banking. Each one is a payment rail that Bangladesh accounts can use for both deposits and withdrawals, subject to the limits and regional eligibility shown in your account area. Bank Transfer is listed as a supplementary route; availability for your specific account appears in the payment selector when you log in.
Nagad is a primary deposit and withdrawal route. Select it in the payment area, enter your Nagad number, and follow the confirmation screen that loads.
Rocket connects to your c678 account wallet as a local mobile banking route. It appears in the payment selector for both adding and withdrawing funds.
Upay is available as a local wallet option. Confirm the Upay number registered to your account matches before initiating a withdrawal through this route.
Bank Transfer appears as a supplementary option for eligible accounts. Check the payment selector in your signed-in account to see if it is active for your account.
After any deposit or withdrawal, your c678 transaction history and your wallet's own activity log should tell the same story. Knowing how to read both sides makes it straightforward to confirm a payment landed correctly — or to spot a discrepancy before it becomes an issue. Each side of the transaction carries its own reference detail; keeping those on hand is the practical step most accounts skip until something needs checking.
Every Nagad, Rocket or Upay transaction generates a reference number on the wallet side. Note this number at the time of payment — it is your primary evidence if a deposit needs tracing.
Your c678 transaction history shows status labels: pending, processing or completed. A status that has not updated after a reasonable wait is the trigger for a support inquiry, not a reason to re-submit.
Open the transaction history screen in your signed-in account to see a line-by-line record of deposits, withdrawals and their current status. This is the official record we hold on our side.
Save the wallet confirmation screen or notification for each transaction. Pairing that with the status label in your account history gives you everything needed to resolve a discrepancy through support.
Transaction safety on c678 starts with the account itself — not with payment branding. We ask that you verify you are on c678 before entering any account credentials, because phishing pages copy the look of a login screen without the domain. Beyond domain checks, we match the wallet number you supply at withdrawal against the one recorded on your account; this ownership check is what prevents funds going to an unintended destination.
Always confirm you are on c678 before entering your credentials. Bookmark the domain directly rather than following links from unverified messages or third-party pages.
We match the Nagad, Rocket or Upay number you provide at withdrawal against the one held on your account. A mismatch pauses the request and triggers a review to prevent misdirected funds.
Your account may require identity confirmation before a first withdrawal or after an unusual activity flag. Follow the fields shown in your account area — these steps protect your balance, not slow it down.
For any transaction concern, contact us through the help or support link inside your signed-in account. Using the published route means your inquiry is linked to your account record from the start.
These are the banking questions we see most often from accounts in Bangladesh. Each answer reflects the actual process in your c678 account — if your situation differs from what is described, the support route inside your account is the right next step.
Nagad, Rocket and Upay are the configured local wallet routes for c678 deposits. The payment selector in your account shows which of these is active for your account at the time of deposit. Availability depends on your eligible region and account status.
Note the wallet reference number from your Nagad or Rocket transaction record, then open a support inquiry through the help route in your signed-in account. Provide that reference number so our team can locate the payment on our side and resolve the gap.
The minimum withdrawal limit is displayed on the withdrawal screen inside your signed-in account. We do not publish a fixed figure here because limits can vary by account and payment method — check the screen directly before submitting a request.
A withdrawal is usually paused when the wallet number entered does not match the one registered on the account, or when an identity confirmation step is outstanding. Open your account's verification section and follow the fields shown there to clear the hold.
Your account may prompt identity or wallet ownership confirmation before processing a first withdrawal. The fields and documents required depend on the stage your account has reached — follow only what your account screen displays, not a general checklist.
Pending means the request is queued, processing means it is actively moving through the payment rail, and completed means the transaction has settled. If a status has not changed after a reasonable period, contact support with the relevant transaction reference in hand.